Shipping

  1. Worldwide shipping, except for some countries and APO/FPO
  2. Orders are processed typically within 3 days after payment verification, public holidays will delay processing and delivery times
  3. Please read through your entry and ensure your address details are correct prior to proceeding with payment. Any incorrect details are your responsibility.
  4. Transit times vary from country to country and subsequently regions. Delivery times are provided by the carrier and exclude weekends and holidays in country of origin and delivery, and longer times can be experienced in holiday periods.
  5. Our chosen method of free shipment is not the fastest due to costs and will differ depending on destination country.
  6. Typical delivery times are within two to three weeks, however, some countries will take longer
  7. You responsible for taxes of product entry to your country, please be aware of your countries duties (if applicable)
  8. Our products are shipped from different warehouse locations worldwide, mostly however are from China
  9. If you have not received your item within 30 days from payment, please contact us, we will endeavour to locate your shipment as soon as possible

Return/Refund

  1. You have 7 days to contact us from date of delivery for faulty items and 30 days to return. If you hold the item for a period longer than 7 days it will be considered as used item and no refund will be issued
  2. Should your item be damaged during freight or is faulty please email pictures to: [email protected] as soon as possible, preferably the day of delivery to enable to the fastest processing time
  3. All items must be returned in original packaging, please take care to repackage to ensure no further damage
  4. For return items, shipping costs will be shared by both the buyer (you) and the seller (spiffyhands.com), where upon delivery to the below address, if the is deemed faulty spiffyhands.com will refund the freight paid by you and issue and a new replacement item will be posted to you at no cost

DELIVER RETURNS TO:  CONTACT US FOR RETURN ADDRESS

Guarantee

  1. 12 months Manufacturer’s limited Warranty for defecting items (excluding items damaged and/or misused after receipt).
  2. Defective items MUST BE reported using the above described method and returned within the warranty period (and in the original packaging, if possible). Items outside the warranty period will not be replaced




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